Case Study: Guard Appliance achieves streamlined operations and faster warranty responses with Jobber

Guard Appliance - Customer Case Study

Guard Appliance is a two‑person appliance repair company in Hunt County, Texas, founded in 2015. With Garrett as the sole technician and Audra handling admin from home, the business struggled with slow, paper‑based processes—carbon copies, emailed maps and end‑of‑day parts orders—that caused delays, poor visibility and forced the team to turn down work despite steady warranty dispatchs from partners like InSinkErator.

After adopting Jobber, field updates and parts requests flow in real time, quotes are generated and emailed quickly, and customer records are searchable instantly. The result: faster responses to warranty jobs, a fuller schedule without a marketing budget, better customer service that turns one‑off repairs into repeat business, and a business now organized enough to hire and grow.

Guard Appliance

Audra McCleskey

Owner