Case Study: Leading Call Centers achieve 50% faster time-to-hire with Jobalign

Call Centers reduce time-to-hire by 50% using Jobaline’s Automated Phone pre-screening for Seasonal Employment

Leading Call Centers faced extreme turnover and struggled to hire large volumes of qualified frontline agents quickly: many candidates who looked good on paper failed manual phone screens, career pages weren’t mobile-friendly, and time-to-hire and cost-per-hire were too high. They engaged vendor Jobalign to deploy an automated phone pre-screening and mobile-friendly application solution to streamline sourcing, prescreening and tracking.

Jobalign automated voice pre-screening and role-play phone interviews, filtering applicants to those who met recruiters’ competency models and supporting English and Spanish applications. The solution doubled candidate volume and quality, cut time-to-hire by 50%, saved recruiters roughly 2,800 hours, produced 6,920 pre-qualified local applicants out of 16,500 total, and reduced labor and job-advertising expenses by 58%.