Case Study: West Recruitment speeds up recruitment and boosts retention with JobAdder

West Recruitment speeds up processes and boasts highest staff retention rate with JobAdder

West Recruitment, a specialist boutique recruitment agency serving Sydney for over 15 years, needed to replace its outdated, clunky CRM and ATS. With a messy legacy database that was difficult to search and maintain, the team wanted a modern, cloud-based system that could support growth, improve data accuracy, and better integrate with other tools.

JobAdder provided West Recruitment with a new CRM and ATS, along with a smooth migration, strong training, and a wide range of integrations such as Burst SMS, Aircall, Referoo, Odro, Sourcr, Secured Signing, and Microsoft 365. The result was faster processes, easier onboarding, better mobility for recruiters, and strong staff adoption; West Recruitment also reported its best staff retention and record results over the past two years, with JobAdder helping make the database their “source of truth.”

West Recruitment

Benjamin Boulos

General Manager