JMP
174 Case Studies
Case Study: Oshkosh Corporation achieves faster incident resolution with JMP Pro
A JMP Case Study
Oshkosh Corporation - Customer Case Study
Oshkosh Corporation, a leading manufacturer of specialty trucks and access equipment, needed to improve 24/7 global customer support and reduce equipment downtime by making sense of thousands of messy, free-form service call notes. The company turned to JMP Pro and JMP Text Explorer to analyze unstructured text from support calls and uncover common fault patterns and solutions.
Using JMP, Oshkosh Corporation cleaned and clustered service-call data, identified recurring problems, and linked them to proven fixes, improving consistency and efficiency in troubleshooting. The results included a dramatic reduction in incident resolution time, lower labor costs, better customer satisfaction, and new insights that are now guiding future engineering and product design decisions.
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Oshkosh Corporation
Ron Zhang
Senior Chief Engineer