Case Study: Whirlpool achieves companywide continuous improvement with JMP

JMP helps analysts improve processes and products companywide

Whirlpool wanted to spread analytics across the company to improve business processes, services, and products. To support its Operational Excellence program, Whirlpool used JMP statistical discovery software in Six Sigma Black Belt and Green Belt training so analysts could learn data-driven problem solving and apply it companywide.

With JMP, Whirlpool built interactive models and visualizations to uncover issues in supplier risk, call-center responses, invoice processing, and warehouse operations. The results included faster decision-making, more consistent service, and a dramatic drop in invoice processing time from 124 seconds to 16 seconds, saving almost eight weeks per year; Whirlpool also cited a minimum 25x return on investment from the OpEx program.

Whirlpool

Aaron Youngstedt

Master Black Belt and Operation Excellence Program Deployment Lead