Case Study: Duke University Medical Center achieves a 10 to 15 percent gross revenue increase with JMP

Doctor uses JMP to discover billing and payment problems

Duke University Medical Center’s children’s services needed to strengthen its financial footing so it could continue caring for vulnerable patients, but inconsistent billing, charge-process inefficiencies, and coding errors were causing significant losses. The team used JMP statistical discovery software from JMP to analyze billing and payment records and identify discrepancies that were hurting revenue.

JMP helped Duke University Medical Center implement new processes and practices to reduce unnecessary losses and improve claims accuracy. As a result, Duke Children’s Services achieved a gross revenue increase of 10 to 15 percent and became one of the top-performing clinical business departments at Duke University Medical Center.

Duke University Medical Center

David Tanaka

Clinical Professor of Pediatrics