Case Study: Diebold Nixdorf achieves better customer satisfaction with JMP

Customer-focused data for customer-centric processes

Diebold Nixdorf, the financial and retail technology company, needed a better way to monitor customer satisfaction and improve customer-facing processes. Using JMP, its analysts moved beyond Excel-based reporting to analyze large volumes of data and understand what was driving issues such as disputes on invoices and low Net Promoter Scores.

With JMP, Diebold Nixdorf implemented exploratory data analysis, decision trees, and modeling to quickly pinpoint process problems and act proactively. In one case, JMP identified invoicing issues as the root cause of a poor NPS in minutes, helping the company catch errors earlier, reduce customer friction, and strengthen customer relationships.

Diebold Nixdorf

Tyler Wise

Project Analyst