Case Study: Missouri Ozarks Community Health achieves near-zero downtime with JMARK

Missouri Ozarks Community Health achieves near-zero downtime with JMARK

Missouri Ozarks Community Health, a 6-clinic community health system, faced the challenge of maintaining IT infrastructure uptime and supporting clinical continuity as it expanded its distributed care network. With a small internal IT team, they needed a reliable partner to help scale operations, support an EHR migration to Epic, and mitigate rising cybersecurity risks. They partnered with managed service provider JMARK for co-managed IT services.

JMARK implemented a solution that provided infrastructure reliability, security stewardship, and strategic support. The results achieved included near-zero infrastructure downtime, which protects an estimated $50,000–$60,000 in daily revenue per avoided outage. JMARK’s support also freed over 100 hours per month of internal IT capacity and saved 20-30 hours per new clinic expansion through pre-configured infrastructure.

Missouri Ozarks Community Health