Case Study: Cross Discipline Engineering achieves zero major downtime and faster IT support with JMARK

Cross Discipline Engineering eliminates major downtime for 3 years with JMARK

Cross Discipline Engineering, an engineering and consulting firm with a largely remote workforce, faced significant challenges with their previous managed service provider. Slow response times, system instability, and unaddressed IT gaps led to employee frustration and introduced financial risk, as downtime directly impacted their billable revenue. They partnered with managed service provider JMARK to move from a reactive IT model to a fully managed, proactive solution.

JMARK implemented a comprehensive solution focused on infrastructure reliability, faster operational support, and strengthened security. As a result, Cross Discipline Engineering eliminated major downtime incidents for three years, protecting an estimated $30,000–$40,000 in revenue per avoided outage. Ticket resolution times became at least twice as fast, and employee trust in IT was restored, allowing leadership to focus on strategic growth initiatives.

Cross Discipline Engineering