Case Study: Atrium Hospitality reduces downtime and strengthens security with JMARK

Atrium Hospitality cuts downtime by 15–20% with JMARK

Atrium Hospitality, a major hotel operator with over 75 properties, faced significant challenges in managing its distributed IT environment. With a small internal team of 12 supporting 3,000 users, they were stuck in a reactive cycle, resolving IT disruptions after they occurred rather than preventing them. They partnered with JMARK for a co-managed IT service model to gain stability and strengthen security.

JMARK implemented a solution that included proactive infrastructure monitoring, centralized security, and enterprise-grade email defense. This partnership resulted in a 15-20% reduction in operational downtime and the filtering of 30% of emails due to threats. Most importantly, JMARK’s support freed Atrium’s internal IT team to shift from maintenance to strategic initiatives, such as building data pipelines and supporting AI integration, transforming IT into a driver of business performance.

Atrium Hospitality