Case Study: Nuance Communications achieves seamless Jive Cloud migration and boosted collaboration with Jive Software

Seamless Migration to Jive Cloud Puts Nuance Social Intranet on the Cutting Edge

Nuance Communications, a global leader in natural language and analytics-driven systems with over 12,000 employees, had already transformed internal communication with its Jive-based social intranet “The Voice.” When Nuance wanted next‑generation collaboration features—like secure external collaboration with partners, tighter Office/Outlook integration, and automatic product updates—it faced the challenge of migrating its hosted instance to the cloud without losing community content, customizations, security or performance.

Working with Jive Professional Services, Nuance completed a seamless migration to Jive Cloud that preserved structure and branding while immediately delivering External Groups, Purposeful Places, fast search, personalized activity streams, !Apps and Microsoft integrations, plus quarterly automatic upgrades. The result was instant uptake and positive feedback—near‑universal employee use, faster partner collaboration (e.g., R&D with IBM), measurable productivity gains, and executive satisfaction with a business‑critical, future‑ready intranet.

Nuance Communications

Kim Nelson

Community Manager