Case Study: Pearson Education achieves 75% user adoption and streamlines intercompany communications with Jive Software

Pearson Uses Jive to Streamline Intercompany Communications, Achieving 75% User Adoption

Pearson, a global education and publishing company with more than 10,000 employees operating in 70 countries under 200+ brands, faced fragmented internal communications: multiple intranets and directories made information hard to find, business units relied on separate newsletters, and rapid acquisitions increased the need for better intercompany collaboration.

Pearson implemented Jive (branded internally as Neo), piloting with 700 users and quickly growing organically to 5,000; by the end of 2011, 75% of employees—including those from recent acquisitions—were using the platform. Key features like PeopleGraph improved search and personalized recommendations, centralizing information, speeding resource discovery across business units, and enabling faster collaboration; Pearson now uses Neo to share updates companywide and is expanding to a private external community for partners.

Pearson Education

Karen Gettman

VP and Director, Community and Collaboration, Pearson