Case Study: Ricoh boosts employee connectedness by 81% and engages 10,000 remote workers with Jive Software

Jive-n Social Intranet is Mission-Critical

Ricoh, a global technology company with 109,000 employees across 120 countries, faced the challenge of uniting a dispersed workforce after a massive merger. Many employees—especially about 10,000 remote workers—were previously disconnected and the company needed a central, mission‑critical platform for consistent executive and employee communications.

Ricoh implemented the Jive Interactive Intranet as a central portal with mobile access and integrations, enabling bidirectional communication between leadership and staff and easing access to business‑critical content. The platform drove an 81% increase in employee connectedness, helped 72% of the workforce feel more effective, engaged 10,000 formerly disconnected remote employees, and reduced reliance on email.

Ricoh

Courtney Zentz

Sr. Manager of Collaboration