Case Study: CSC (Fortune 200 consulting & IT services firm) accelerates global collaboration and reduces proposal cycle time with Jive Software

Collapsing Time and Distance Barriers

CSC is a $16 billion, Fortune 200 consulting, systems-integration and outsourcing firm with over 92,000 employees in more than 90 countries. Facing the common challenges of a large, dispersed knowledge workforce—difficulty locating experts and assets, slow onboarding, risk of intellectual‑property loss, siloed tools and time‑zone barriers—CSC needed a way to accelerate collaboration and preserve institutional knowledge while supporting revenue‑generating activities like global bid and proposal work.

CSC launched C3 (Connect. Communicate. Collaborate.) with a six‑month pilot powered by Jive Social Business Software, rapidly growing from zero to 25,000 users in 20 weeks and eventually reaching company‑wide adoption of over 90,000 users. The platform cut proposal response times (one request generated the right answer in 30 minutes), reduced expert‑search time from 5–10 days to two days, and drove heavy engagement—about 1 million page views and 150,000 activities per month across 2,100+ groups—centralizing reusable knowledge (84% of groups open) and earning strong executive sponsorship.

CSC

John Chambers

Senior Principal System Architect, CSC