Case Study: Cerner achieves unified collaboration and faster innovation with Jive Software

Cerner’s Jive-Powered Communities Unite Associates, Health Care Clients and Vendors for Better Collaboration

Cerner, a leading health IT company serving more than 20,000 facilities worldwide, faced a collaboration challenge as rapid global growth made it hard for 22,000 associates, clients and vendors to stay connected, share knowledge and align around product and service improvements. The company needed more transparency and a way to accelerate innovation, increase efficiency and strengthen relationships across its ecosystem.

Cerner launched uCern Connect, a Jive-powered hub that combines three communities—internal associates, external clients and vendors—into one secure, customizable platform with rich profiles, easy navigation and extensibility. The result: greater transparency and engagement, faster answers and decision-making, improved knowledge-sharing and innovation, reduced meetings and emails, and stronger client and vendor relationships through self-service and peer-based support.

Cerner

Brice Jewell

Sr. Director for Enterprise Applications