Case Study: Alcatel‑Lucent achieves company‑wide collaboration and a 7.5% productivity gain with Jive Software

Alcatel-Lucent Enters a New Era of Enterprise Collaboration with Jive-n Social Intranet

Alcatel‑Lucent, a global telecom leader formed by the merger of Alcatel and Lucent (including Bell Labs) with about 77,000 employees worldwide, needed to break down silos, bridge cultures, and make expertise visible across a sprawling, post‑merger organization. Legacy intranets and scattered collaboration tools weren’t driving the cross‑departmental communication or deep collaboration the company required.

The company deployed Jive to create Engage, a social intranet that launched in 2010 and quickly grew virally—reaching roughly 75% of employees and onboarding thousands per week. Engage improved top‑down communication (CEO blogs with tens of thousands of views), boosted productivity (a consultancy measured a 7.5% gain), helped surface expert knowledge and better decisions (e.g., stopping a costly IT change, crowdsourcing leadership meeting input, and generating double the expected ideas in a product brainstorm), and continues to expand with planned mobile and SharePoint integrations.

Alcatel-Lucent

Ben Verwaayen

CEO, Alcatel-Lucent