Case Study: Akamai achieves improved customer self-service and satisfaction with Jive Software's Jive-x Community

Akamai Drives Customer Self-Service and Satisfaction with Jive-x Community

Akamai, the global leader in Content Delivery Network services, needed a single online destination to connect its globally dispersed customers, partners and employees for peer-to-peer support and interactive self-service, complementing existing communication channels and improving collaboration.

Akamai selected Jive-x for its security, ease of implementation and rich interaction features. The Jive-x–powered community offers news, training, 800+ blogs, discussions, Q&A, an “Ask The Expert” series and 200+ private account groups; within a year it grew to 8,500 members with more than half of employees participating. The result: faster self-service, customers helping customers, stronger relationships, improved satisfaction and business development, and reduced email.

Akamai

Jennie Leigh

VP of Service Enablement