Case Study: Neopost achieves improved efficiencies and a 360-degree customer view with Jitterbit

With Jitterbit, Neopost Achieves Improved Efficiencies, 360-Degree Customer View

Neopost, a global provider of mailing, digital communications and shipping software, faced fragmented operations that were hurting customer service. The company ran five independent platforms (CRM, ERP, e‑commerce and others), leaving sales and marketing with “black holes” in the lead-to-invoice process, no 360-degree customer view, manual order handling and four people required to turn each lead into a customer.

Neopost implemented Jitterbit’s integration platform to centralize integrations, preserve existing workflows and sync CRM, e‑commerce and back-office systems in real time. The two-month rollout created a cohesive data flow that let account reps track orders, transformed the contact center into an outbound hub and freed staff for strategic work—delivering a 25% reduction in customer credits, a 75% cut in resources needed for lead generation, 40% faster order processing and a more proactive, customer-focused operation.

Neopost

Karen Kavanagh

Marketing Director