Case Study: Whiskers N Paws saves 150 hours monthly with Jitterbit ecommerce automation

Whiskers N Paws Eliminates Manual Data Entry and Saves 150 Hours Monthly with Ecommerce Automation

Whiskers N Paws, a leading Hong Kong pet supplier, needed a more efficient way to replace custom-coded integrations and connect its new Shopify Plus ecommerce platform with Oracle NetSuite and other business systems. The company wanted to minimize disruption, avoid downtime, and keep NetSuite as its single source of truth while automating data across commerce, warehouse, customer, and analytics applications. Jitterbit’s Harmony integration platform was used to support this ecommerce and ERP integration project.

Jitterbit implemented a low-code integration solution that connected Shopify’s front end with back-end ERP and finance processes using prebuilt connectors and easy-to-use setup tools. Whiskers N Paws said the deployment was stable and quick, with an internal IT team member getting it up and running in less than two weeks. The results included saving 150 hours per month by eliminating manual data entry, improving efficiency by at least 50%, increasing customer satisfaction by an estimated 80%, and avoiding about HK$180,000 in annual costs plus roughly two months of lost time.

Whiskers N Paws

Hades Kong

Head of Solutions