Case Study: Tulsa Winch Group achieves faster, more accurate quoting with Jitterbit

Tulsa Winch Group - Customer Case Study

Tulsa Winch Group (TWG), a Dover Corporation division that manufactures winches, hoists and related equipment, struggled with a disconnected back-office ERP (Epicor) and front-office CRM (Salesforce). The lack of integration made quoting cumbersome, forced manual rekeying that introduced errors and duplicates, hurt CRM adoption, and compromised management reporting and decision-making.

TWG implemented the Jitterbit Harmony integration platform to connect Epicor with Salesforce and automate the quoting process. The integration reduced manual entry and quote creation time, improved data quality, increased Salesforce adoption and employee productivity, and enabled faster, more confident management decisions—delivering a stronger ROI from their CRM investment.

Tulsa Winch Group

Jeffrey Uy

Business System Analyst II