Case Study: TCI achieves 70% automated order processing with Jitterbit

TCI Accelerates Learning with Salesforce-to-NetSuite Integration for Automated Order Processing

TCI is a K–12 publishing company that provides online and print materials to make classrooms more interactive. Using Salesforce, NetSuite and a custom Postgres app, TCI struggled with a slow, manual order process—staff had to export and reimport CSVs, orders stalled when no one was in the office, and prospective integration vendors were unresponsive during evaluation.

TCI implemented Jitterbit in one week, connecting Salesforce, NetSuite and its subscription site to fully automate order approvals. The integration now handles more than 70% of orders automatically, eliminates most manual data transfers, ensures timely delivery of materials, and gives TCI staff time to focus on improving education, with responsive support for future integrations.

TCI

Bernard Mesa

Middleware Engineer