Case Study: SPP Pumps achieves same-day invoicing and improved cash flow with Jitterbit

SPP Pumps takes its invoicing process 100% digital with Back Office Field Service integration

SPP Pumps is a global manufacturer and service provider of pump systems whose business depends heavily on field service. As the company grew, paper-based work orders, error-prone manual data entry and a reconciliation process that could take up to 14 days were slowing service delivery, limiting sales visibility and making their processes unscalable for growing revenue and volume (60+ service calls per day across 30+ engineers).

SPP integrated ServiceMax with its SAP ERP using Jitterbit and deployed mobile work order entry for engineers, moving to a fully digital work-order-to-invoice process. The change delivered same-day invoicing (a 10-day improvement), real-time ERP updates, better dispatch accuracy, improved cash flow, higher field efficiency and the ability to handle more work and generate more revenue per engineer while boosting customer satisfaction.

SPP Pumps

Damian Hudson

Head of IT