Case Study: SPP Pumps achieves 100% digital field order and invoicing with Jitterbit

SPP Pumps cuts invoicing from multiple weeks to 1 day with Jitterbit

SPP Pumps, a manufacturer of specialized pump equipment, faced a challenge with its paper-based field service processes. These manual methods, which involved faxing and handwritten notes, resulted in error-prone data re-entry and a multi-week delay in generating invoices. To address this, SPP Pumps partnered with vendor Jitterbit to integrate its ServiceMax mobile application with its SAP back office.

Jitterbit implemented a bi-directional integration that automated the data flow, creating a 100% digital process for field orders and invoicing. This solution eliminated manual data entry errors and drastically reduced the invoicing timeline from multiple weeks down to a single day. The Jitterbit integration was completed in weeks and requires minimal maintenance, allowing SPP Pumps to expand its use of the platform for other applications.

SPP Pumps