Case Study: Petzl achieves real-time inventory visibility and increased sales efficiency with Jitterbit

Petzl see sales team and revenue climb to new heights with seamless ERP & CRM integration

Petzl, a 40‑year‑old maker of climbing hardware and headlamps, needed to connect its on‑premises PRMS ERP (IBM AS/400) to a new B2B customer portal and to Salesforce so retailers and the sales team could see real‑time inventory, orders, payments and account data. The challenge was to provide ongoing, real‑time synchronization and a single “one‑stop” view of customer accounts without lengthy, hand‑coded integrations.

Jitterbit Enterprise, using configurable plug‑ins and a graphical, low‑code approach, provided real‑time synchronization between on‑premises systems, the B2B portal and Salesforce. The automated integrations eliminated manual data entry and heavy IT programming (reducing days of work to hour‑long configurations), synchronize thousands of records daily, free IT to focus on business projects, and give sales a unified view that improved efficiency and contributed to increased revenues.

Petzl

Daniel Hoechst

IT Director