Case Study: Navis achieves searchable release notes and faster customer support with Jitterbit

Navis Ships Success with Salesforce to JIRA Integration

Navis builds software that coordinates global shipping operations and supports terminal efficiency. Facing customer and support complaints about poor visibility into product updates, Navis found it cumbersome to have release notes and issue details siloed between Salesforce Service Cloud (support tickets) and JIRA (product and issue tracking), forcing users to hunt through large static documents.

Navis implemented a Jitterbit integration to connect JIRA and Salesforce, using a successful trial and responsive vendor support to deploy the solution. The integration now syncs release-note details and JIRA issues with support cases so customers can search and filter updates, and Navis delivers faster, more informed support while planning to expand Jitterbit for additional use cases.

Navis

Herb Cohen

Lead Escalation Engineer