Case Study: Ashoka achieves automated Salesforce synchronization and accurate opportunity tracking with Jitterbit

Leading social organization transforms with innovative web portal and CRM integration

Ashoka, a global nonprofit that supports social entrepreneurs through its Changemakers website, manages more than 130,000 user contacts and matches them with foundations and nonprofits. The organization struggled with manual data entry and duplication when trying to synchronize Drupal website profiles with millions of records in Salesforce, which led to missed opportunities and reporting problems.

Using Jitterbit to automate continuous synchronization between the Drupal CMS and Salesforce, Ashoka now creates new CRM records and updates existing profiles in real time. The integration eliminated spreadsheets and manual work, improved data accuracy and opportunity tracking, enhanced donor reporting, and turned their data into a strategic asset—Jitterbit is now critical to Ashoka’s operations.

Ashoka

Chris Heald

Technology Director