Case Study: Esri UK achieves stability, centralised data and improved customer service with Jitterbit Harmony

jitterbit Harmony brings stability & improves customer service to Esri UK

Esri UK, the local arm of the global leader in GIS software, needed to consolidate multiple systems to manage technical support cases, product usage and licensing data. Their existing tools couldn’t connect to the various APIs and web services (including SOAP/XML with dynamic headers), and a small non-developer team required a stable, low‑maintenance solution they could configure and maintain themselves.

After trialing Jitterbit Harmony, Esri UK quickly implemented integrations using the platform and Jitterbit University resources, with few issues and a shorter-than-expected rollout. The result is centralized, accurate data and a single source of truth that improved reporting, reduced duplication, and delivered more consistent business insights and better customer service—with automatic updates and no infrastructure upkeep.

Esri UK

Ted Wildsmith

Business Change Consultant