Case Study: JELD‑WEN achieves a 360-degree customer view and standardized Salesforce integration across Europe with Jitterbit

Jeld-Wen - Customer Case Study

JELD‑WEN, a global maker of doors and windows with 142 manufacturing and distribution sites in 20 countries, aimed to boost European profitability by standardizing on Salesforce to increase pipeline, improve close rates, and gain a 360‑degree view of customers. Growing through acquisitions had left the business with information silos, fewer than 15 different ERP systems, mixed local processes, and uneven CRM adoption across countries — making a consistent, company‑wide approach difficult.

JELD‑WEN piloted a standardized integration strategy and used Jitterbit Harmony to connect Salesforce with multiple country‑specific ERPs and legacy systems, preserving local requirements while enforcing common data and process standards. The result is a single, consistent platform across Europe with a true 360‑degree customer view, real‑time mobile sales visibility, streamlined back‑office processes, reduced costs and errors, and measurable improvements in sales effectiveness and executive satisfaction.

Jeld-Wen

Laura Bourlon

European Sales Operations Director