Case Study: NEOM Wellbeing achieves greater EDI visibility and scalability with Jitterbit

Health & Beauty Manufacturer Demystifies EDI and Increases Control with Jitterbit

NEOM Wellbeing, a UK manufacturer of health and beauty products, was struggling to scale its EDI processes as the business grew. Its earlier one-person setup was hard to maintain, lacked visibility into incoming messages and mappings, and made it difficult to update or replicate trading partner configurations without outside help. The company turned to Jitterbit EDI to replace a “black box” workflow with a more manageable integration approach.

Jitterbit implemented a unified EDI platform that let NEOM visualize workflows, manage trading partners more easily, and use EDI-to-XML to speed onboarding and changes. As a result, NEOM gained significantly improved visibility into orders and data flow, could onboard new partners on its own, and turned around interactions faster than before. Jitterbit also helped NEOM integrate two warehouses in the last two years and connect a U.S. 3PL to support automated order fulfillment and tracking updates.

NEOM Wellbeing

Tom Potkins

Systems Integration Developer