Case Study: Gourmet Settings achieves faster order processing and seamless EDI integration with Jitterbit

Gourmet Settings has trusted eBridge’s SAP Business One and EDI connector for over 12 years now and has easily transferred thousands of documents as a result

Gourmet Settings, a flatware company known for quality, affordable kitchenware, was struggling to keep up with rapid sales growth. As webstore orders surged and the business expanded into big-box retail channels, it faced heavy manual data entry in SAP Business One and needed an EDI integration to meet strict trading partner requirements.

Jitterbit, through eBridge Connections, connected Gourmet Settings’ SAP Business One ERP with its online store and 10+ EDI trading partners to automate document exchange, orders, and inventory updates. The result was faster order processing, easier shipment fulfillment, and more accurate inventory management, supported by flat-rate EDI pricing that let the company scale without per-transaction penalties.

Gourmet