Case Study: Global Rug Company scales retail partnerships and accelerates EDI onboarding with Jitterbit

Global Rug Company cuts EDI onboarding from months to days with Jitterbit

This customer, a global rug manufacturer and e-retailer, faced challenges when expanding into wholesale partnerships. New to EDI, they relied on non-scalable, custom-built integrations that could not support growth, particularly when onboarding a major warehouse club. They sought a scalable integration platform and selected Jitterbit, specifically the Jitterbit EDI solution on the Harmony platform, for its flexibility and seamless integration with their Shopify and NetSuite systems.

With assistance from Jitterbit Professional Services, the initial EDI connection launched in six weeks, and subsequent partner onboarding was reduced from months to days. Using Jitterbit, a lean, non-technical team now manages roughly 10,000 EDI documents monthly across 15 partners. This empowered significant wholesale growth, turning a high-priority initiative into a major contributor to overall business expansion without adding IT headcount.