Case Study: Walker achieves real-time Salesforce–Oracle integration and wins new clients with Jitterbit

Consulting firm boosts customer acquisition with differentiated real-time cloud CRM integration

Walker Information, a privately held consulting firm specializing in customer strategy and loyalty, faced a sales hurdle when a prospective large client required compatibility with Salesforce CRM. Walker’s core systems were on-premise Oracle tools and, although experienced in web services, the team had little Salesforce experience and needed a fast, manageable integration to win the business.

Walker implemented Jitterbit to provide a graphical, no-code integration that enabled real-time, bi-directional synchronization between its Oracle systems and the PowerInsights Salesforce app. The solution let Salesforce and Walker’s on‑premise tools share the same customer data instantly, supported ad hoc integration needs, and helped Walker secure the new account while generating additional business.

Walker

Willie Doyle

VP of Application Development