Case Study: Britânia streamlines ecommerce and customer service integration with Jitterbit

Britânia Integrates Ecommerce and SAC with Jitterbit

Britânia, a leading Brazilian portable home appliances brand, needed a more stable way to connect its ecommerce and customer service operations without relying on internal IT-built applications that could disrupt site availability. To support its D2C growth and improve the customer experience, Britânia turned to Jitterbit’s Wevo iPaaS solution.

Jitterbit implemented integrations across Britânia’s ecommerce platform and SAC system, with more than 30 flows handling an average of 5,000 orders per day. The solution helped reduce customer complaints, ensured order information reached carriers faster, and gave Britânia better visibility into processes and post-sale insights, improving both operations and marketing decisions.

Britânia

Cristiano Lopes

IT Systems Expery