Case Study: Bayer achieves rapid Salesforce–SAP integration and automated order visibility with Jitterbit

Bayer Relieves Data Accessibility Headaches with Rapid Salesforce and SAP Integration

Bayer turned to Jitterbit when adopting Salesforce as its new CRM and call‑center platform and faced a critical challenge: rapidly integrating cloud-based Salesforce with on‑premise Oracle data and SAP ERP to automate a custom order‑to‑fulfillment process. Custom coding was too complex and slow for the small team, and Bayer needed a fast, manageable bi‑directional synchronization solution to ensure data accuracy and visibility.

Using Jitterbit, Bayer automated movement of order data between Salesforce and its Oracle data warehouse, validated records against SAP, updated SAP via IDOC, and synchronized fulfillment, account, and product updates back to Salesforce. The integration was delivered by a two‑person team, cut development time by 33%, includes built‑in alerts and escalations, and now runs with minimal maintenance as a “set it and forget it” solution.

Bayer

Cornelius Msipha

BAP IT Applications Development, Bayer, Inc.