Case Study: Alvaria achieves real-time cloud integration and faster quote-to-cash with Jitterbit

Aspect Software’s Move to a Distributed Environment Transformed The Business

Aspect Software, a provider of contact-center solutions for global enterprises, faced outdated, manual processes that left sales, finance and service teams struggling — quote generation could take from an hour up to three months, forecasting volatility reached as much as 60% through a quarter, and batch-based file transfers prevented accurate, timely reporting and asset visibility. With a tight timeline to move off Oracle E-Business Suite into a distributed cloud environment, Aspect needed a modern integration strategy to unify CRM, ERP and HR systems.

Using Jitterbit as its integration platform, Aspect implemented Salesforce Sales Cloud with Apttus CPQ/CLM, NetSuite, SuccessFactors and other cloud systems and went live in six months. Jitterbit’s real-time integrations automated quote-to-cash, synchronized product and asset data, enabled accurate bookings-to-revenue reconciliation and eliminated manual data entry, delivering faster quote turnaround, more reliable forecasting, cleaner asset records and scalable, cloud-first operations.

Alvaria

Stefanie Causey

Sr. Director of IS Solutions Delivery