Case Study: Adventure Gear Retailer cuts trading partner onboarding from months to one day with Jitterbit

Adventure Gear Retailer cuts trading partner onboarding from 2-3 months to 1 day with Jitterbit

A major adventure gear retailer faced significant challenges with its EDI platform after implementing NetSuite. Their previous provider caused lengthy onboarding of new trading partners, taking two to three months, and a lack of process visibility led to costly errors and chargebacks. They turned to Jitterbit for its EDI and iPaaS solution to regain control and agility.

Jitterbit implemented a self-service EDI platform, with support from Jitterbit Professional Services for the initial migration. The result was a drastic reduction in trading partner onboarding time from months down to a single day. This agility and newfound visibility allowed the retailer to correct errors instantly, avoiding tens of thousands of dollars in annual chargebacks and significantly reducing the cost of EDI errors.