Case Study: Xzito improves collaboration and coaching with Jiminny

How Xzito use Jiminny to increase collaboration and improve communication

Xzito, an award-winning marketing and sales growth partner, needed a better way to improve communication across its sales and service teams and capture crucial customer conversation details that were sometimes lost. The company wanted a conversation intelligence tool that could record, transcribe, analyze, and share calls while integrating tightly with its CRM, all at a cost that made sense for an exploratory investment.

Jiminny provided the solution, helping Xzito link customer conversations back to the CRM, enable call playback and searchable transcripts, and introduce call scoring and coaching across the business. With Jiminny, Xzito improved collaboration, onboarding, communication, and the sales-to-customer-success handover, while building a coaching culture and a stronger competitive advantage; the case study does not cite specific numerical results.

Xzito

Jeshua Zapata

Revenue Growth Partner