Case Study: kleene.ai improves pipeline visibility and customer experience with Jiminny

How kleene.ai uses Jiminny to deliver an optimised customer experience

kleene.ai, a complete data program focused on automating data analytics and reporting, needed a conversation intelligence tool to record customer conversations across sales, service, marketing, and product teams. The goal was to improve visibility and gain a deeper understanding of customers to support better business decisions and a stronger customer experience.

Jiminny provided the conversation intelligence platform kleene.ai used to capture and review customer interactions across the business. With Jiminny, kleene.ai improved deal visibility and forecast accuracy, created a smoother transition from pre-sale to post-sale, strengthened customer insight, and made coaching more efficient, helping deliver an improved customer experience.

kleene.ai

Francesca Rock

Revenue Operations Manager