Case Study: Cylentium improves sales focus and customer listening with Jiminny

How Cylentium uses Jiminny to retain focus and listen to the voice of the customer

Cylentium, a company that creates a secure shield around WiFi, cable, and cellular networks, needed a conversation intelligence tool to capture and accurately transcribe the large amount of technical information coming from customer calls. They wanted to reduce manual note-taking so their team could stay focused on listening to customers. Jiminny provided the product/service used.

With Jiminny, Cylentium centralized customer interactions into a single source of truth and made conversation capture and sharing effortless. The team reported that Jiminny’s accurate transcriptions helped them spend less time on admin and more time focusing on key conversations, topics, and trends, improving customer-facing effectiveness even though no specific numeric KPI was provided.

Cylentium

Wayne Ronhaar

Chief Executive Officer