Case Study: Contractbook improves onboarding and customer retention with Jiminny

How Contractbook uses Jiminny for optimised training and culture development

Contractbook, a document signature company focused on future-proofing contracts, needed a conversation intelligence tool to capture customer conversations and turn them into actionable insights. The team wanted a better way to measure and improve call performance across the business, while strengthening feedback culture and constructive criticism. To solve this, they chose Jiminny.

With Jiminny, Contractbook uses conversation intelligence to support internal training and onboarding while giving Sales, CS, and Product teams access to the voice of the customer. Jiminny has helped improve collaboration and customer retention, with notable benefits including optimized onboarding and higher customer retention.

Contractbook

Alexander Irschenberger

VP of Strategy