Case Study: Citeline achieves greater sales visibility and coaching with Jiminny

How Citeline uses Jiminny for visibility of sales performance

Citeline, a large and growing Pharma Intelligence business, needed better visibility into sales performance as its team scaled and moved remote. They also wanted a tool that would fit into their existing sales stack, support onboarding of new reps, and make coaching easier without becoming “just another sales tool.” To address this, Citeline chose Jiminny’s conversation intelligence platform.

With Jiminny, Citeline gained clearer insight into rep calls, customer sentiment, and coaching opportunities without managers needing to listen to hours of recordings. The vendor helped reduce admin, improve self-assessment, and create more tailored coaching, while also supporting a culture of continuous improvement and true visibility of call quality. No specific quantified metrics were given, but Citeline reported stronger performance monitoring and a more effective partnership with Jiminny’s Client Success team.

CITELINE

Amanda (Rowell) Kavthekar

Head of Commercialization