Case Study: Aldgate Pump Sales & Service achieves 30% reduction in debtors and faster invoicing with Jim2

Aldgate Pump Sales & Service - Customer Case Study

Aldgate Pump Sales & Service, Adelaide’s water treatment and filtration specialist since 1982, was struggling with fragmented retail, service and accounting systems, poor job visibility, untracked billable labour, weak stock control and growing debtors. To solve these issues they chose Jim2, implementing the Jim2 Business Engine (Managed Services Edition) along with Jim2 Mobile and Retail after a live demonstration.

Jim2 delivered integrated job workflows, accounting, stock tracking, mobile field access and auto-generated purchase orders, plus a Service Work Controller role for real-time oversight. The outcome: about 15 hours a week saved in administration, same-day invoicing and improved cash flow, debtors reduced by 30%, main-store stock loss cut to 0.34% (from 2–3%), fewer missed service calls and measurable gains in productivity and customer service thanks to Jim2.

Aldgate Pump Sales & Service

James Ward

Director