Case Study: the largest telecommunication company in the Philippines improves delivery timelines and agile test management with Jile

How a telecommunications company improved its delivery timelines, agile test and defect management, traceability, and collaboration between teams with Jile

A telecommunications company in the Philippines, one of the country's largest with over 45% market share, faced the challenge of increasing its business agility. The company was heavily reliant on manual processes like Microsoft Excel for planning and test management, which limited visibility and hindered its ability to scale agile practices to curb revenue loss and transform its legacy digital platform.

Jile implemented its solution to enable an enterprise agile scaling framework, providing structure for test management and agile ceremonies. As a result, the company improved delivery timelines, agile test and defect management, and collaboration. With Jile, the company achieved a 29% scale in its DTH service, 99.9% first-time-right accuracy, and accelerated the launch of new products, all while improving the unified customer experience.