Case Study: ServiceNow achieves empowered DevSecOps value streams and 99.9% reliability with JFrog

ServiceNow - Customer Case Study

The company is a large U.S. mutual insurer and investment services firm (AA+ rating, ~$700B AUM, 11,000 employees, 12,000 agents) that depends on in‑house financial technology to process sensitive data and accelerate underwriting. Progress was slowed by disconnected, often manual release processes, limited software supply‑chain visibility, and the operational burden of maintaining on‑premises, self‑managed systems.

They adopted JFrog Enterprise Cloud (Artifactory) and JFrog Xray, integrated with ServiceNow to automate CI/CD, vulnerability and license scanning, and final validation/deployment workflows. The move to SaaS cut hardware and maintenance overhead, delivered 99.9% availability with disaster recovery, amplified threat visibility and automated responses, and enabled faster M&A integration—freeing teams to focus on pipeline and DevOps improvements.

ServiceNow