Case Study: Foldcraft achieves process visibility and streamlined issue tracking with JetBrains YouTrack

Foldcraft - Customer Case Study

Foldcraft is an employee‑owned U.S. manufacturer of restaurant furniture with about 300 employees across Minnesota, Washington and California, supplying customers like Subway and Domino’s. Facing a chaotic plant merger and a “sea of emails and spreadsheets,” the company lacked visibility into engineered orders and day‑to‑day processes, making it hard for manufacturing to communicate issues to engineering and for teams to know what to do next.

After a year of trials and a full evaluation during the merger, Foldcraft adopted JetBrains YouTrack and has used it for two years to manage manufacturing issues, engineering tasks, orders, quotes, maintenance and more. YouTrack’s ease of use, saved searches, notifications, change history and low cost gave the team immediate visibility, reduced time spent hunting for information, improved accountability, and filled gaps left by their ERP—quickly becoming a necessary tool for daily operations.

Foldcraft

Greg Witkamp

Foldcraft