Case Study: a retail client achieves mobile sales process support with JET BI's SAP Mobile CRM solution

Complex mobile CRM solution supporting sales process

The Client required a mobile CRM solution to extend its complex SAP ERP and SAP CRM processes to mobile devices. The challenge was to provide secure, role-based access for managing documents like purchase orders and contracts, while ensuring immediate data updates across multiple mobile platforms. JET BI was engaged to implement and adjust this mobile solution.

JET BI developed a comprehensive suite of mobile applications that fully supported the procure-to-pay and related processes. The solution provided a unified interface, a secure access system based on HR and CRM roles, and an immediate data change notification mechanism. This allowed The Client's team to manage processes, track key indicators like client debt, and respond to updates directly from their mobile devices, significantly improving field efficiency.