Case Study: TOTVS (Suri by Chatbot Maker) streamlines operations with Jestor

TOTVS connects 450+ client companies with Jestor

The conversational AI startup Suri, a TOTVS company, faced an operational bottleneck. Its critical processes for sales, customer implementation, recruitment, and finance handoffs were siloed across spreadsheets, documents, and email. This made it difficult to keep operations in sync, as each step between teams relied on someone remembering to send an email, leading to poor visibility and manual errors.

Jestor implemented a single connected system to automate these processes. The solution linked records across operations, automatically notifying finance of balance changes, tracking time per implementation phase, and creating a unified recruitment pipeline. The CEO reported a clear positive impact on the bottom line from time saved, and the system provided a much better managerial view of operations, replacing hundreds of manual emails and spreadsheet edits.

TOTVS