Case Study: Otto Intermediates Home Repairs and Small Renovations streamlines customer records and partner case management with Jestor

Otto Intermediates Home Repairs and Small Renovations cuts partner case resolution time by 50% with Jestor

Otto Intermediates Home Repairs and Small Renovations, a home-repair intermediary, faced an operational bottleneck. Their processes for sales, operations, and finance were disconnected, forcing each department to maintain its own incomplete view of the customer using spreadsheets. This lack of an integrated system led to communication failures and unreliable data, hindering their ability to manage customer jobs effectively. They turned to the vendor Jestor for a solution.

Jestor implemented a system that created a single, unified customer record, replacing the disparate departmental views. This allowed all teams to work from the same data and included a direct panel for business partners to manage cases. The results, as reported by the company, included a roughly 50% reduction in platform costs, a 50% faster case resolution time for one partner, and 95% of that partner's cases meeting service level agreements.

Otto Intermediates Home Repairs and Small Renovations