Case Study: Imed cuts physician workflow bottlenecks with Jestor

Imed moves 5,000 physicians off spreadsheets with Jestor and cuts finance-to-credentialing from a week to hours

Imed, a critical care and physician group management company, faced significant operational bottlenecks. Managing approximately 5,000 physicians across 43 hospitals, the company relied on shared Excel spreadsheets and email, leading to lost information, inefficient interdepartmental requests, and no way to track the state of crucial processes like credentialing. This administrative burden was the core challenge that Imed needed to solve with vendor Jestor.

Jestor implemented a centralized system to manage Imed's 43 operational workflows. The solution replaced shared spreadsheets with a platform that gave each request an owner, a phase, and a clock. This allowed for automation, such as assigning tasks and prioritizing by a physician's next shift date. The results for Imed were substantial, including a reported 71% saving on tooling costs and reducing the finance-to-credentialing request loop from about a week to just a few hours.

Imed