Case Study: Exxpress cuts delinquency and speeds production with Jestor

Exxpress cuts delinquency by more than 90% with Jestor

Exxpress, a maker of personalized ID badges and lanyards, faced an operational bottleneck as its growth outpaced its in-house ordering system. The system lacked a production order layer, forcing employees to manually coordinate and track a high volume of unique orders from the same customer, which led to errors and financial losses. To solve this, Exxpress partnered with vendor Jestor to build a new operational layer on top of their existing system.

Jestor implemented a solution that grouped orders into production orders, provided role-specific dashboards for designers, and introduced a structured collection process. This gave the company control and visibility across its operations. As a result, Exxpress reduced delinquency by more than 90% and doubled its creation throughput, with layout emails increasing from 12-15 to 24-28 per routine per day.

Exxpress